Below are some of my projects involving PPP, grouped by company. Click to read more about the relevant projects and chat with me to follow up on any topic you'd like to hear more about!
At the time, dialup was still the most prevalent form of connecting to the internet, and our users had 28.8k, 26k and 56k modems, running PPP protocol, and some of them had static IPs whereas others used DHCP to assign connection-session long settings.
Users had Linux home directories, FTP accounts, and the option to host apache based vhosts. My job was to be able to leverage our support base and my growing knowledge of the protocols and technology to do Root Cause Analysis and solve their problems. I always took pride in my job and went above and beyond to provide the best Customer Service
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Key Results
Maintained 95%+ customer satisfaction score resolving 50+ support tickets weekly
Reduced average ticket resolution time by 40% through systematic troubleshooting
Enabled 50+ customers to successfully host websites on Apache virtual hosts
