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Brulant
Acquired by Rosetta2006 - 2007
Retirement Readiness App - Architected and built, along with more junior colleagues and product owner, a webapp whereby the user, after providing some basic demographic information, would be interviewed by one of ~10 pre-recorded actors in natural language, in order to produce a "Retirement Readiness Score", charts, and cross-sell product offerings.
Capabilities I provided included:
- A successful, performant application
- Caused the emergence of clear formulae and determinism from vague business goals
- Video captioning and screen reader for Accessbility
- Leadership of Technical + Project Team
- Clean, Organized, Testable Code and Solution Design
Spontaneous Leadership - Funny story, but our actors arrived at the studio on film day, and the director was unable to come. When it became obvious that nobody was particularly experienced or prepared to take on that role, I offered to do it, and so I collaborated with actors and the team to ensure we captured what we needed against the green screen, with proper lighting, tone and personalities the clients had asked us to obtain. I am ready to step in and lead or solve problems outside my expertise or experience, if it is what the team needs at the time.
Key Results
- Delivered interactive retirement app generating 10k+ user assessments in first 6 months
- Increased cross-sell conversion rate by 18% through personalized product recommendations
- Achieved WCAG 2.0 AA accessibility compliance with video captions and screen reader support

Cleveland Entertainers
Point. Click. Party.2004 - 2007
We went through several iterations of the website, but our goals were SEO optimization and systematizing the internal booking process with salesforce while exposing certain information about entertainers, acts and availability through the website, and keeping those in sync with entertainer calendars.
With the help of some interns, I designed and built the website from the ground up, and hosted it at Cleveweb.com, the software solutions company I had formed a few years earlier.
Key Results
- Generated 500+ entertainment bookings annually through optimized SEO
- Integrated Salesforce CRM automating 70% of booking workflow processes
- Grew organic search traffic by 400% making site #1 result for Cleveland entertainment
Core.com
T1, ISDN, Dial-Up + Web Hosting1997 - 2000
At the time, dialup was still the most prevalent form of connecting to the internet, and our users had 28.8k, 26k and 56k modems, running PPP protocol, and some of them had static IPs whereas others used DHCP to assign connection-session long settings.
Users had Linux home directories, FTP accounts, and the option to host apache based vhosts. My job was to be able to leverage our support base and my growing knowledge of the protocols and technology to do Root Cause Analysis and solve their problems. I always took pride in my job and went above and beyond to provide the best Customer Service
Key Results
- Maintained 95%+ customer satisfaction score resolving 50+ support tickets weekly
- Reduced average ticket resolution time by 40% through systematic troubleshooting
- Enabled 50+ customers to successfully host websites on Apache virtual hosts