SMTP
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Cleveland Entertainers
Point. Click. Party.2004 - 2007
We went through several iterations of the website, but our goals were SEO optimization and systematizing the internal booking process with salesforce while exposing certain information about entertainers, acts and availability through the website, and keeping those in sync with entertainer calendars.
With the help of some interns, I designed and built the website from the ground up, and hosted it at Cleveweb.com, the software solutions company I had formed a few years earlier.
Key Results
- Generated 500+ entertainment bookings annually through optimized SEO
- Integrated Salesforce CRM automating 70% of booking workflow processes
- Grew organic search traffic by 400% making site #1 result for Cleveland entertainment

Cleveweb.com
Web Design, Development, Hosting2000 - 2008
montgranite.com - supplier of natural stone website. After assessing their products, we categorized them according to stone type, colors, texture and brand, then I created a MySQL database and an ORM to read/write PHP objects and their relationships from the database and present it as a front-end, which I designed to resemble a piece of marble.
I then hosted the company's website and email for a number of years afterward and actively updated the site on retainer.
Key Results
- Increased online product inquiries by 750% within first year of launch
- Managed web hosting, enhancements, email + IT services for 5+ years with 99.9% uptime
- Built custom MySQL-backed product catalog with 500+ stone varieties
Core.com
T1, ISDN, Dial-Up + Web Hosting1997 - 2000
At the time, dialup was still the most prevalent form of connecting to the internet, and our users had 28.8k, 26k and 56k modems, running PPP protocol, and some of them had static IPs whereas others used DHCP to assign connection-session long settings.
Users had Linux home directories, FTP accounts, and the option to host apache based vhosts. My job was to be able to leverage our support base and my growing knowledge of the protocols and technology to do Root Cause Analysis and solve their problems. I always took pride in my job and went above and beyond to provide the best Customer Service
Key Results
- Maintained 95%+ customer satisfaction score resolving 50+ support tickets weekly
- Reduced average ticket resolution time by 40% through systematic troubleshooting
- Enabled 50+ customers to successfully host websites on Apache virtual hosts